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Safety & Crisis Resources

Last updated: April 12, 2026

If you or someone you know is in crisis

988

Call or text the 988 Suicide & Crisis Lifeline
Available 24 hours a day, 7 days a week.

Important: Elodie is AI, Not a Counselor

Elodie Home is an artificial intelligence assistant designed to help with daily routines. Elodie is not a human, is not a licensed therapist or counselor, and is not a substitute for professional mental health support.

While Elodie is designed to be warm and helpful, she cannot provide medical advice, diagnose conditions, offer therapy, or replace the support of a trained professional. AI-generated responses may be inaccurate or inappropriate for sensitive situations.

Crisis Detection

Elodie includes a safety system designed to detect language that may indicate a user is in crisis. If Elodie detects that you may be experiencing distress, she will:

  • Pause the normal conversation
  • Provide the 988 Suicide & Crisis Lifeline number
  • Encourage you to reach out to a trained professional
  • Remain available if you want to continue talking

This system is not perfect. It may occasionally respond to casual language that sounds similar to crisis language (a "false positive"), or it may miss subtle expressions of distress (a "false negative"). If you are in crisis, please contact the resources below directly — do not rely solely on an AI assistant.

Crisis Resources

Immediate Crisis

  • 988 Suicide & Crisis Lifeline: Call or text 988 — 24/7, free, confidential
  • Crisis Text Line: Text HOME to 741741 — 24/7, free, confidential
  • Emergency Services: Call 911 for immediate danger

Domestic Violence

  • National Domestic Violence Hotline: Call 1-800-799-7233 or text START to 88788 — 24/7

Child Abuse

  • Childhelp National Child Abuse Hotline: Call 1-800-422-4453 — 24/7

Substance Abuse

  • SAMHSA National Helpline: Call 1-800-662-4357 — 24/7, free, confidential

Eating Disorders

  • National Alliance for Eating Disorders Helpline: Call 1-866-662-1235 — Monday–Friday, 9am–7pm ET

LGBTQ+ Youth

  • Trevor Project: Call 1-866-488-7386, text START to 678-678, or chat at thetrevorproject.org — 24/7

Veterans

  • Veterans Crisis Line: Call 988 then press 1, or text 838255 — 24/7

Elodie May Not Be Right for Everyone

We want to be transparent: an AI assistant is not appropriate for every person in every situation. If you are currently experiencing a mental health crisis, severe emotional distress, or thoughts of self-harm, please reach out to the trained professionals listed above instead of relying on an AI.

Elodie is designed to be a helpful daily routine assistant. She is not designed to be a therapist, crisis counselor, or emotional support system. If your interactions with Elodie are causing distress rather than helping, please stop using the skill and seek support from a professional.

For Parents and Guardians

Elodie is not intended for children under 13. For users ages 13-17, Elodie includes:

  • Clear AI disclosure ("I am an AI assistant, not a real person")
  • Interaction break reminders after extended use
  • Age-appropriate content safeguards
  • Crisis detection and resource referral

Parents and guardians should be aware that Elodie is an AI system that generates responses based on artificial intelligence. We encourage families to discuss AI interactions and set appropriate boundaries for use.

Your Data and Safety

If Elodie's crisis detection system activates during a conversation, we may log that an activation occurred (without storing the content of the conversation) for the purpose of improving our safety systems. This data is handled in accordance with our Privacy Policy.

You can delete all of your data at any time by asking Elodie "delete all my data" or by contacting privacy@elodiehome.com.

Feedback and Reporting

If you believe Elodie responded inappropriately to a crisis situation, or if you have suggestions for improving our safety systems, please contact us immediately:

  • Email: safety@elodiehome.com

We take every safety report seriously and will review and respond within 24 hours.

Remember

If you or someone you know needs help right now:

988

Call or text. 24/7. Free. Confidential.

© 2026 Elodie Home. Sacramento, CA.

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